
OUR CLIENT - LEADING MORTGAGE LENDER
Our client was a reputed mortgage finance company focused on serving qualified loans
CHALLENGES
● Client was facing challenges due to a low closing ratio before our partnership
● Client had a higher loan closing elapsed time and had a difficult time collecting third party documents
SOLUTIONS
● We performed a 'root cause analysis' and designed a process plan with a standard operating procedure, right after the transition
● Based on the insights gained from the study, the whole process was bifurcated into 4 stages on the basis of characteristics. Credible resources were aligned to the processes respectively
● An average task handling time was derived and implemented into task completion, which drastically reduced delays. We also created a special team to collect 3rd party documents
● A new motto of 'think like an underwriter' was inculcated in the processing team
RELEVANT CAPABILITIES & EXPERIENCE
● Experienced and trained professionals with deep domain expertise
● Advanced tools to deliver accurate, cost-effective, and time-bound processing
BENEFITS
● The "think like an underwriter" initiative resulted in a spike in the count of 'one touch' files post UW review,
which in turn helped in the process of closing loans well in advance compared to the ETA
Phone : 512-893-7797
Address : 111 NE, 1st Street, 8th Floor, Ste 89123, Miami, FL 311132
Email : sales@acuriq.com
Website : www.acuriq.com