OUR CLIENT - LEADING MORTGAGE LENDER

Our client was a reputed mortgage finance company focused on serving qualified loans

CHALLENGES

● Client was facing challenges due to a low closing ratio before our partnership

● Client had a higher loan closing elapsed time and had a difficult time collecting third party documents

SOLUTIONS

● We performed a 'root cause analysis' and designed a process plan with a standard operating procedure, right after the transition

● Based on the insights gained from the study, the whole process was bifurcated into 4 stages on the basis of characteristics. Credible resources were aligned to the processes respectively

● An average task handling time was derived and implemented into task completion, which drastically reduced delays. We also created a special team to collect 3rd party documents

● A new motto of 'think like an underwriter' was inculcated in the processing team

RELEVANT CAPABILITIES & EXPERIENCE

● Experienced and trained professionals with deep domain expertise

● Advanced tools to deliver accurate, cost-effective, and time-bound processing

BENEFITS

● The "think like an underwriter" initiative resulted in a spike in the count of 'one touch' files post UW review,

which in turn helped in the process of closing loans well in advance compared to the ETA

Phone : 512-893-7797

Address : 111 NE, 1st Street, 8th Floor, Ste 89123, Miami, FL 311132

Email : sales@acuriq.com

Website : www.acuriq.com